I recently purchased a battery & charger for a digital camera. The auction stated that the items were compatable with my make/model of camera (camera was actually found by a friend, so I don’t have a manual or anything).

Upon receiving the items, the battery does NOT fit the camera.

The return policy says that they will only exchange defective products, or give store credit. No cash refunds. They have a listing for a different battery & charger that I think might actually fit the camera, so I’d be willing to accept an exchange.

I’ve sent the seller 2 messages: one through ebay’s “ask seller a question” and one through the email link posted in the auction for “wrong item sent”. They have not responded. After looking (too late), I saw that the seller has a lot of negative feedbacks for not responding.

What is a reasonable amount of time to allow the seller to respond before I contact ebay and/or paypal? Should I try to send another message first?

Thanks in advance!